Frequently Asked Questions

Frequently Asked Questions

We are committed to your relaxation

1

Book your room

Book through our website, or if you prefer you can make your reservation through booking

2

Extra services

Use our booking system to include additional services in your stay.

3

Go to the hotel

You can take advantage of our additional shuttle service between hotel and transport means

4

Enjoy your stay

After arriving at the hotel, enjoy your stay in the great Porto and discover our gastronomy.

Frequently Asked Questions

O'Porto Seven

Encontram abaixo algumas das perguntas mais frequentemente feitas pelos nossos hóspedes. Caso tenha outra dúvida, por favor contacte-nos por e-mail ou telemóvel antes de avançar.

Oporto Seven accepts credit/debit cards: American Express, VISA, Euro/Mastercard, Maestro.

As condições de cancelamento e pagamento varia consoante o tipo de reserva.

We operate the entrances and exits through the following schedule:

Check-In: after15h

Check-Out: before 11h

You can contact us by e-mail geral@oportoseven.pt, ou por contacto telefónico para o número +351 226 092 338 (Chamada para rede fixa)

Whatsapp: +351 913 396 995

Breakfast hours are between 08:00h/10:00h, should you prefer breakfast to be served in your room, it must be requested by 20:00h the day before.

Os hóspedes, podem desfrutar do nosso pequeno almoço bufett durante a sua estadia. A pedido, podemos providenciar soluções vegetarianas, vegan e sem glúten.

Sim, temos quatro quartos com banheiras de hidromassagem.

A Guest House disponibiliza um parque de estacionamento privado, localizado num prédio junto à guest House

Este serviço tem um custo adicional e deverá ser reservado através da pagina de contactos.

The hotel is not responsible for money, jewellery or valuables that are not deposited through the safekeeping service provided at reception

A guest House possui um livro de reclamações que se encontra na recepção.

Também poderá fazer a sua reclamação online através do link no fundo da página.

  • Protocols followed by staff have been implemented;
  • Removal of menus, magazines, pens, papers and other stationery;
  • Hand sanitizer in accommodation and main areas;
  • First aid kit available;
  • Thermometers provided by the accommodation for guests' use;
  • Masks available for guests;
  • Electronic payment available;
  • Compliance with the rules of physical distance;
  • Screens or physical barriers placed between staff and customers in appropriate areas;
  • Use of cleaning products effective against Coronavirus;
  • Bed linen, towels and other laundry washed according to local authority guidelines;
  • Disinfected accommodation between stays;
  • Sealed accommodation after cleaning;
  • Possibility for guests to choose not to have a cleaning service in the accommodation during their stay;
  • Physical distance in the dining areas;
  • All plates, cutlery, glasses and other tableware are sanitised
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